Answers. Straight.

CaQeh is a peer-to-peer liquidity marketplace and technology platform that connects users seeking to complete payments using existing licensed payment rails, including mobile money services, banks, and card networks. Rather than moving, holding, or safeguarding customer funds, CaQeh facilitates the matching of participants so transactions can be completed through regulated financial institutions and payment providers. The platform does not take custody of customer funds or operate as a payment service provider, bank, or money transmitter. All payments are executed over the applicable licensed payment infrastructure in accordance with the terms and requirements of the relevant financial service providers.

CaQeh helps users find and coordinate with other participants when they need to complete a payment through an existing licensed payment rail. It does not replace your bank, mobile money service, card network, or other payment provider.

Marketplace availability and supported payment methods vary by country, participant availability, and the applicable licensed provider. A listed market or payment method is not a guarantee that a particular provider is available or integrated for your payment.

You must meet the marketplace eligibility requirements and the requirements of the licensed provider you choose. A valid account with that provider may be required to complete a payment.

Timing depends on participant availability and the applicable payment provider's processing times. CaQeh does not guarantee a payment completion time.

Describe the payment you want to complete, match with a participant, choose an available licensed payment rail, verify details, authorize the payment directly with that provider, and record completion in the marketplace. CaQeh does not execute or hold the payment.

1) Create a request. 2) Match with a participant. 3) Select an available licensed payment rail. 4) Verify payment details. 5) Complete the payment with the provider through your own account. 6) Confirm marketplace completion. The provider's terms govern the payment.

Only if the payment method you choose requires one. CaQeh does not provide or custody a crypto wallet or crypto assets; any wallet or blockchain transaction is subject to the relevant wallet, network, or provider terms.

Where scheduling is enabled, CaQeh can help you create a recurring marketplace request. Each payment still requires availability and must be completed through the selected licensed provider under that provider's rules.

CaQeh can expand the matching search and notify eligible participants. Availability is not guaranteed, and any payment still depends on the chosen licensed provider.

Many rural areas have limited ATMs, daily withdrawal limits, and informal cash exchange is risky.

CaQeh may help participants connect around a payment need, but it does not send remittances, convert funds, or pay out cash. Any remittance or payment is completed through the relevant licensed provider and its terms.

Costs depend on the marketplace feature, the selected provider, and the payment method. Review CaQeh's disclosed platform fee and the provider's fees before authorizing a payment. CaQeh does not promise that it is cheaper than another service.

Available amounts depend on the matched participant and the limits, verification requirements, and terms of the applicable licensed payment provider. CaQeh does not set or process the provider's payment limits.

Use the CaQeh marketplace to find participants who are online and have chosen to share availability. Listings depend on participant activity and local availability.

CaQeh may display mobile money services, banks, or card networks that participants can use. CaQeh does not hold, move, safeguard, process, or settle customer funds; participants complete payments through the applicable licensed provider. Availability is subject to the relevant provider, country, user eligibility, and provider terms; a display is not a promise of a direct integration or live payment capability.

CaQeh does not convert mobile money, receive mobile money funds, or pay out cash. It can match participants who choose to complete a payment directly through their mobile money service or another licensed provider.

CaQeh does not custody crypto, exchange crypto, or cash out crypto. If a participant chooses a crypto-related payment method, the relevant wallet, blockchain network, exchange, or licensed provider handles that transaction under its own terms and applicable law.

Supported payment methods can vary. Check the current payment options and the terms of the relevant wallet, network, exchange, or licensed provider before using any crypto-related method. CaQeh does not hold customer crypto assets.

CaQeh may disclose a marketplace fee for available features. Any crypto network, exchange, wallet, or provider fee is set by that third party. Review all disclosed fees before proceeding.

CaQeh uses marketplace controls such as identity verification where applicable, fraud monitoring, reputation signals, and reporting tools. These controls do not make CaQeh a custodian or payment provider, and users should follow the selected provider's safety guidance.

No. CaQeh does not move, hold, safeguard, or take custody of customer funds. It does not operate as a payment service provider, bank, or money transmitter. Payments are executed through the applicable licensed payment provider.

Yes. Agents must pass KYC and trust scoring to join the network and raise limits.

You can report marketplace conduct through CaQeh. CaQeh may review the report and take action on access to the platform, but it cannot hold, release, reverse, or settle funds. Payment disputes must be handled through the applicable licensed provider's procedures.

All communications are TLS encrypted, and identity data is stored securely with access controls and retention rules described in the Privacy Policy.

CaQeh discloses any applicable marketplace fee before you use the relevant feature. The selected licensed provider may charge separate fees under its own terms.

CQEH is a utility token that may be available for certain platform features. CaQeh does not custody the token or execute token transfers for users; use is subject to the relevant wallet, network, and applicable legal requirements.

CaQeh can display payment-method preferences and matching information. Your funds remain in your account with the relevant mobile money service, bank, card network, wallet, or other provider; CaQeh does not hold a customer balance.

No. CaQeh does not convert currency or process exchanges. Any conversion is offered and executed, if available, by the relevant licensed provider or participant under the applicable terms.

You may provide payment-method details to help with matching. CaQeh does not access, receive, hold, or control funds in your bank or mobile money account. Your relationship with the selected provider remains governed by that provider's terms.

Sign up, complete any required verification, enable Agent Mode, provide accurate availability information, and follow the marketplace rules. You remain responsible for your own obligations and for compliance with the terms of any payment provider you use.

Participants may agree compensation directly where permitted by applicable law and provider terms. CaQeh does not receive, hold, calculate, or distribute the payment between participants.

CaQeh can provide marketplace and payment-coordination features where enabled. A business payment is authorized and executed through the applicable licensed payment provider, not by CaQeh.

No. CaQeh does not escrow, hold, process, or settle business payments. Any payment is made through the applicable licensed provider, which governs authorization, processing, and payment disputes.

Yes, via the Business Hub dashboard, with full transaction history.

Marketplace configuration can cover multiple countries, but availability varies by location, participant availability, and the selected licensed provider. Check current in-app options and the provider's terms before relying on a payment method.

CaQeh may expand marketplace availability, but does not promise a date, country, provider, or payment method. Each launch depends on applicable requirements and provider availability.

Payment-method availability is provider- and country-specific. CaQeh does not represent a listed provider as a guaranteed direct integration, and it does not operate the provider's mobile money, bank, or card payment service.

You can use the marketplace where participants and eligible payment methods are available. Sparse areas may require a wider search radius or waiting for a match; CaQeh does not guarantee coverage.

The applicable licensed provider determines which currencies, exchange rates, fees, limits, and authorization requirements apply to a payment. CaQeh does not set or execute provider conversion rates.

CaQeh can show marketplace status and accept reports about use of the platform. It cannot reverse, hold, release, or settle payment funds; contact the applicable licensed provider for a failed or disputed payment.

Yes. Use in-app reporting; compliance tooling investigates and may suspend agents.

Yes. In-app support, email, and the dispute flow are available.

Based on transaction history, confirmations, disputes, and ratings.

No. All resolution processes are confidential.

Use CaQeh's matching features to describe your payment need and find participants who are online and available. Any payment is completed through the selected licensed provider.

CaQeh can help you find a participant where the marketplace and payment method are available. It does not receive crypto, convert crypto to cash, or make a payout; the relevant wallet, exchange, blockchain network, or licensed provider handles any payment.

Use your existing mobile money account with the relevant licensed provider to complete any agreed payment. CaQeh can facilitate participant matching and status coordination but does not fund a wallet, receive mobile money, or make a cash payout.

CaQeh is a marketplace and technology platform, not a remittance provider. Whether another service is cheaper or faster depends on the provider, payment method, location, and terms; review those terms before choosing a service.

An internet connection is required for live participant matching and marketplace status updates. The selected licensed provider's own requirements apply to payment authorization and execution.

It is a technology marketplace that helps participants find one another to complete payments using their existing licensed payment providers. CaQeh coordinates matching; it does not hold funds or operate the payment rail.

CaQeh focuses on participant matching and payment coordination through existing licensed rails. It does not operate as a bank, money transmitter, payment service provider, or custodian; compare each service's terms, fees, availability, and provider relationships before use.

Review the rate and fees presented by the applicable licensed provider before authorizing a payment. CaQeh does not set or execute provider exchange rates.

Currently, CaQeh requires a smartphone or PWA-capable device to use the app.

CaQeh does not provide M-Pesa services or hold M-Pesa funds. Where a participant chooses M-Pesa, they use their own account with the licensed provider, subject to the provider's availability and terms.

CaQeh uses verification, fraud, and sanctions-screening controls where applicable. Each licensed provider has its own compliance requirements, and users and participants remain responsible for complying with applicable law and provider terms.

CaQeh can display marketplace matching and participant confirmation status. The applicable licensed provider is the source of record for payment authorization, processing, funds, and final payment status.

By enabling shopkeepers, boda-boda drivers, café operators, and independent Cash Agents to go online — density shortens wait times and compounds liquidity.

CaQeh discloses applicable marketplace fees before you use the relevant feature. Review the selected provider's fees and terms as well, because CaQeh does not control them.